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These shipping and returns terms apply to all orders placed through our web site www.qispackaging.com.au.
SHIPPING
Shipping Times
QIS Packaging will make every effort to despatch your order in a timely manner, delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery.
Click & Collect
Click & Collect is available for customers who prefer the convenience of collecting their order in person. Simply pay online or pay at pick-up and select 'Click & Collect' in the Shipping Options. The QIS team will contact you when your order is ready for collection. You can collect your order from:
Brisbane Warehouse
Unit 4 & 5/33 Stockwell Pl
Archerfield
QLD
4108
Pick up available 8:30am – 4:30pm (Mon-Fri)
(07) 3272 9533
ORDERS
Orders placed with us are subject to our acceptance and we have no obligations to any order placed until we have accepted it. Unless agreed with you we are not required to despatch any order until we have received payment in full for all items on the order.
RETURNS
Returns will not be accepted unless prior arrangements are made with our Sales Department, stating clearly the reason for the goods being returned. Where appropriate we will issue you with a Return Authorisation Number. Any goods returned to us without a Return Authorisation Number may not be processed.
- Claims for short deliveries and damaged/faulty goods will not be recognised unless notified within 48 hours of receipt of goods. If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
- Goods sold as “stock clearance” or specially bought in will not be accepted for return under any circumstances
- Any arrangement to return goods; should be made within 14 days of receipt. We will not be bound to consider claims beyond 14 days of receipt of goods.
- Replacement of goods ordered incorrectly. We do not send out replacement products in advance of receiving the returned goods. Once returned goods arrive, they will be examined by our staff and if goods are accepted we will provide a credit or replacement. Alternatively you can pay for the correct goods immediately and we will despatch and then refund you the incorrect items on the return to our warehouse.
STOCK
Stock Availability
We aim to keep the stock on our website as accurate as possible. However if for some reason the stock is unavailable at the time you place your order we will advise accordingly. Items on your order cannot be reserved until we have received payment in full for those items.